1. Overview
At ecomforex.com, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued and how refund requests are handled. By making a purchase on our website, you agree to the terms outlined in this policy.
2. Refund Eligibility
Refunds are granted only under the following conditions:
- Defective Products: If the product is defective or not functioning.
- Non-Delivery of Products/Services: If the purchased product or service was not delivered as promised.
- Duplicate Transactions: If you are mistakenly charged multiple times for the same product or service.
3. Non-Refundable Items
Refunds are not available in the following cases:
- Digital products or downloadable content that has already been accessed or downloaded.
- Services that have already been rendered or fulfilled.
- Any item marked as “final sale” or explicitly stated as non-refundable at the time of purchase.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at ecomforex999@gmail.com or telegram https://t.me/botvip888 with the details of your purchase, including the order number and reason for the refund request.
- Provide Proof: Provide any required evidence, such as screenshots or descriptions of the issue.
- Review: Our team will review your request within 7 business days and provide a response.
5. Refund Timeframe
- Approved refunds will be processed within 7-10 business days after approval.
- Refunds will be credited back to the original payment method used during the purchase.
6. Cancellation Policy
- Orders can only be canceled before they are processed or shipped. If your order has already been fulfilled, it will be subject to the refund process outlined above.
7. Exceptions
- ecomforex.com reserves the right to deny refund requests if fraudulent activity or abuse of our refund policy is suspected.
- All refund decisions made by ecomforex.com are final.
8. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us:
- Email: ecomforex999@gmail.com
- Phone: +38631566432
- Address: 400 PROSPECT ST, LA JOLLA, CA 92037-4710, USA